My main complaint is that, regardless of the language they speak, first-level support are all the people who can't get any other jobs that aren't first-level support.
This means they really tend not to know much about what they're talking about, and they're all working for the same kind of lowest-cost company where they're punished for solving problems if lying and getting you off the phone is faster.
(no subject)
Date: 2007-08-07 12:55 am (UTC)This means they really tend not to know much about what they're talking about, and they're all working for the same kind of lowest-cost company where they're punished for solving problems if lying and getting you off the phone is faster.