Dell is driving me to drink.

[theweaselking]

Replacement laptop #*2*, incoming! And it only took another 10 transfers, an hour and a half on the phone, and two warranty-information related fuckups!

Remember all those times I've said Dell has the best support in the business? Even at this point, they *still* do, and that's a fucking terrifying thing to be able to say.

(The problem: Original laptop was defective. Replacement laptop works fine but is missing the Bluetooth module, which is not field-addable.)

Comments

[twilightbloo.livejournal.com]

I've had three blue screens ... can't remember what the third was in

Blue Screen View is great for re-checking information from previous crashes, and often provides more information than the default blue screen text, by highlighting multiple drivers when more than one is suspect. (http://www.nirsoft.net/utils/blue_screen_view.html) ()

[fearmeforiampink]

Handy, though probably more for providing information to others, as I'm not that sure about that level of specifics.

These are apparently the suspicious drivers, the 'caused by' box says the dxgkrnl.sys in all three cases, and the .exe is in only two out of the three crashes, the others are in all three.

[twilightbloo.livejournal.com]

dxgkrnl.sys and dxgmms1.sys are Microsoft Direct-X related.
You could try running "dxdiag" (without the quotes) from the search box in your start menu, to see if any problems are reported on the video tab.

atikmpag.sys refers to your ATI graphics card.
Did you update the drivers through the ATI website or Windows Update? If the latter check the ATI website as there may be a more recent version available.

[fearmeforiampink]

dxdiag doesn't report any problems.

I haven't updated the drivers; the laptop is about a month and a half old, when I clicked 'Update Driver' in the appropriate bit, it said it was already up to day (i.e. what it shipped with is still good). If it crashes again, I'll give updating via ATI a go, and then try it in Firefox or Chrome (it was in Opera the times its been in a browser).

It's not been crashing every time, and I've just watched a fair chunk of the program that crashed it without it crashing again, so its possible the Flash update fixed it.

[fearmeforiampink]

Thanks for the advice BTW, it's definitely appreciated.

[twilightbloo.livejournal.com]

No problem, good luck.

[fearmeforiampink]

Happened again, in the standalone player, so I still have to try it in Chrome to see if that helps.

Have attempted to update the drivers through their website. The initial 'download this and it'll find the right drivers' misidentifies my graphics card then says I don't have a proper graphics adapter.

Looking around the website I eventually find out that they want me to go to Dell for it, as the drivers are system specific due to it being a laptop.

Downloading said driver now, hope it'll help. Also planning to try updating DirectX

[twilightbloo.livejournal.com]

Also, if you haven't already, see if it still happens when using Firefox or Chrome.