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Apr. 23rd, 2013 05:19 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
theweaselking"Waving your arms, hoping for pizza: Microsoft’s Kinect strategy gets worse and worse"
Despite the inherent problems of ordering pizza via a Kinect gesture interface, I feel this article misses the main point: Talking to people sucks. Customer service sucks. NOBODY is happy working that job and NOBODY wants to talk to them. And so, online ordering? WAY better than finding a legacy phone and making unhappy legacy phone calls to unhappy legacy people who are required to transcribe your order accurately instead of just getting what you want, for certain, on the record, directly to the right people.
The fewer people I have to talk to to order something when I want to order a specific thing? The better. Even better when my order gets to the fulfillment people in writing.
And, okay, sure, maybe Kinect sucks, and Pizza Hut pizza sucks. GRANTED. The point is, ordering food by NOT TALKING TO PEOPLE is always better and makes me put up with a lot.
Despite the inherent problems of ordering pizza via a Kinect gesture interface, I feel this article misses the main point: Talking to people sucks. Customer service sucks. NOBODY is happy working that job and NOBODY wants to talk to them. And so, online ordering? WAY better than finding a legacy phone and making unhappy legacy phone calls to unhappy legacy people who are required to transcribe your order accurately instead of just getting what you want, for certain, on the record, directly to the right people.
The fewer people I have to talk to to order something when I want to order a specific thing? The better. Even better when my order gets to the fulfillment people in writing.
And, okay, sure, maybe Kinect sucks, and Pizza Hut pizza sucks. GRANTED. The point is, ordering food by NOT TALKING TO PEOPLE is always better and makes me put up with a lot.