Blockbuster explained.
Feb. 21st, 2005 02:02 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
theweaselkingThe new policy- completely honest here.
You get a due date, the product is due back on that date by noon. We'll tell you by noon, and if the clerk doesn't tell you that and it upsets you, tell the manager, that individual employee isn't doing their job correctly.
Once you have a rental out, please, return it on or before the due date- BUT, if you NEED an extra couple of days (and we do stress need, because you shouldn't be an asshat and keep it just to deprive other customers), go ahead and enjoy the extra time.
With me so far? Don't be an asshat, bring it back as soon as you can?
Ok, if you have the product MORE than 7 days AFTER the due date we give you (and it's printed on the damned receipt too), it's going to be sold to you.
How much? Our lowest price, MINUS the rental fee you already gave us.
Lets use an example... Saw is a brand new movie, and it retails at BlockBuster for $21.99 (which, although high, is about normal for dvd's in physical stores, even cheaper places like Best Buy only offer the lower price for the first week of sales, then it gets hiked).
If you keep saw, it will be sold to you for 21.99 - 3.99 rental fee = $18 + tax.
The manchurian candidate has been out for a while though (and you can find pre-viewed copies of it in the store), so if you keep it, you'll only pay the "PRP" or Previously Rented Product price, around 12.99 I believe. So you'll only be responsible for $9 + tax.
Don't want the keep the movie that you've been holding onto for almost 2 weeks? Fine, we'll give you your money back, but we're going to have to re-enter it into the system, make sure you didn't play hockey with the disc, and make sure the covers don't need to be replaced either (since we do that from time to time to reflect changes in copy status).
How do we recoup that immediate labor cost? The same way other retail stores recoup it- a restocking fee. Only we didn't make it a 25%+ sliding scale return fee like many other brick and mortars, we made it $1.25 for all items regardless of how long you'd had it, or what product it was (games and brand new movies are BOTH included).
Now then, since I've given a perfectly reasonable response that addresses all concerns as I see it, I guess I can expect to be ignored by netflix users who want to be different, so....
Still want to order from your computer? Blockbuster.com offers a larger selection, cheaper service, and faster shipping for it's online rentals. Put that in your pipe and smoke it, jackasses.
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(Because idiots can't read, that's why. Rant courtesy of "Inflatable Jesus")
You get a due date, the product is due back on that date by noon. We'll tell you by noon, and if the clerk doesn't tell you that and it upsets you, tell the manager, that individual employee isn't doing their job correctly.
Once you have a rental out, please, return it on or before the due date- BUT, if you NEED an extra couple of days (and we do stress need, because you shouldn't be an asshat and keep it just to deprive other customers), go ahead and enjoy the extra time.
With me so far? Don't be an asshat, bring it back as soon as you can?
Ok, if you have the product MORE than 7 days AFTER the due date we give you (and it's printed on the damned receipt too), it's going to be sold to you.
How much? Our lowest price, MINUS the rental fee you already gave us.
Lets use an example... Saw is a brand new movie, and it retails at BlockBuster for $21.99 (which, although high, is about normal for dvd's in physical stores, even cheaper places like Best Buy only offer the lower price for the first week of sales, then it gets hiked).
If you keep saw, it will be sold to you for 21.99 - 3.99 rental fee = $18 + tax.
The manchurian candidate has been out for a while though (and you can find pre-viewed copies of it in the store), so if you keep it, you'll only pay the "PRP" or Previously Rented Product price, around 12.99 I believe. So you'll only be responsible for $9 + tax.
Don't want the keep the movie that you've been holding onto for almost 2 weeks? Fine, we'll give you your money back, but we're going to have to re-enter it into the system, make sure you didn't play hockey with the disc, and make sure the covers don't need to be replaced either (since we do that from time to time to reflect changes in copy status).
How do we recoup that immediate labor cost? The same way other retail stores recoup it- a restocking fee. Only we didn't make it a 25%+ sliding scale return fee like many other brick and mortars, we made it $1.25 for all items regardless of how long you'd had it, or what product it was (games and brand new movies are BOTH included).
Now then, since I've given a perfectly reasonable response that addresses all concerns as I see it, I guess I can expect to be ignored by netflix users who want to be different, so....
Still want to order from your computer? Blockbuster.com offers a larger selection, cheaper service, and faster shipping for it's online rentals. Put that in your pipe and smoke it, jackasses.
---------------------
(Because idiots can't read, that's why. Rant courtesy of "Inflatable Jesus")