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Dear Primus Telecommunications,

I recently was offered the opportunity to switch to your service. This would seem to be perfectly reasonable, except for the manner in which the offer was delivered: to my home, via telephone, during my dinner. The long pause of dead air as your computerised dialler notified an agent that it had found a prospective target was a dead giveaway, but I chose to stay on the line regardless for one simple reason: to learn what company had such execrable taste as to be engaged in telemarketing.

When the agent finally picked up the phone, they immediately asked for someone who did not exist. When told that that person did not exist, they asked me if I was interested in switching to Primus service, and I told them no, I was not interested, thank you, please do not contact me in the future.

Your agent became belligerent, demanding to know why I didn't want to spend time listening to her spiel and informing me in no uncertain terms that I was making a horrible mistake. I again told her I was not interested, regardless of what she had to offer, because of the manner in which it was offered, and I would appreciate never being contacted in this way, for any reason, ever again.

Your agent then began desperately trying to explain the packages on offer, completely ignoring my statements, so I hung up on her.

I do not do business with telemarketers. I will never, ever purchase a service from a company that uses telemarketing, any more than I would do business with an email spammer or a man from Nigeria who wants to share some ill-gotten funds with me in exchange for helping him smuggle them out of the country. This policy is not up for negotiation, and never will be. Particularly rude telemarketers, like yours, merit special treatment - after receiving treatment like that, in addition to never purchasing any of your services, if I had been your customer I would no longer be, and I am currently telling as many people as possible to avoid your service due to your dishonest and patently offensive business practices.

Telemarketing is not tolerated, under any circumstances. Telemarketing of your particular sort simply generates extra resentment, and marks you for shunning in a way that I might have forgotten to do to someone who employed polite, reasonable people who listen to the "customers" on the other end of the phone.

Yours truly,
Me

(no subject)

Date: 2005-12-09 12:36 am (UTC)
From: [identity profile] kali-kali.livejournal.com
I got a phone call from a rude Primus telemarketer yesterday. They really need to train their employees in politeness.

(no subject)

Date: 2005-12-09 01:01 am (UTC)
From: [identity profile] anton-p-nym.livejournal.com
My firm handles some telemarketing contracts. (Primarily inbound, but some outbound.) My job position is (in part) to monitor our compliance with the Canadian Marketing Association guidelines for ethics and conduct. What you experienced is grossly unprofessional conduct and you certainly should lodge a formal complaint. A good place to start is their contact information page though (as I've had no dealings with them) I can't make any recommendations on where specifically to direct your complaint.

You may also wish to register with the CMA do not contact list which will remove you from all future lists of CMA members.

-- Steve'll also point out that a national do-not-call list will be implemented, probably in 2007, but he doesn't know much about it yet.

(no subject)

Date: 2005-12-09 01:05 am (UTC)
From: [identity profile] mrbankies.livejournal.com
I once got a call from some company selling windows or siding, I don't remember which. The first words out of the man's mouth was "I am not salesman. Can I come over and demo my product for you?" He got really pissy with me when I called bullshit and called him a salesman, because, damn, that's what you are. Actually told him to fuck off before hanging up on him. My company was most amused and happily, dinner did not burn on the stove while I was dealing with the phone.

I don't get it

Date: 2005-12-09 05:39 am (UTC)
From: [identity profile] thormation.livejournal.com
Why would you people ever need to talk to a telemarketer anyways? There's several popular devices you might not be aware of. One is called an "answering machine". Another is "voice mail". When combined with another service known as "caller ID", one never is even accidentally prone to talk to a telemarketer--ever.

I don't think I've talked to a telemarketer, a phone poller, or an incoming wrong number for at least ten years.

Technology--it's a wonderful thing.

Re: I don't get it

Date: 2005-12-09 02:28 pm (UTC)
From: [identity profile] torrain.livejournal.com
Why yes, sir, I will happily accept your offer to buy me a phone that has a display screen, and the caller ID service. Because for an average of one undesirable phone call every six weeks, which consumes a precious and irretrievable forty seconds of my life, I'm sure as hell not paying for it myself.

(We already have voice mail, though I fail to see how that makes the slightest difference. If I didn't pick up for whatever reason, phone spammers wouldn't leave a message anyway, and if I did pick up, it's irrelevant.)

Re: I don't get it

Date: 2005-12-09 04:42 pm (UTC)
From: [identity profile] kali-kali.livejournal.com
Most phone callers, whether they be marketers or surveyors, will also call back if they get an answering machine.

Re: I don't get it

Date: 2005-12-09 07:10 pm (UTC)
From: [identity profile] torrain.livejournal.com
*shrug* If there is some evidence that they won't call back when they don't get an answering machine--

--well, if there is, then I'm guessing that the inconvenience caused by ditching an answering machine would still outweigh the convenience gained by freeing up some fraction of six minutes a year.

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