(no subject)

[theweaselking]

My love for Dell knows no bounds.

None. Zero.

Consider all possible meanings of this.

(But, hey, at least *warranty* support only wastes the hour of my time shipping me from incompetent to incompetent, who respond to a detailed and in-depth description of why the hard disk isn't working with "okay, is the computer turned on?", before telling me that they've fucked up and can't deliver my replacement hard drive because they're in the wrong country again and oh could I repeat my address for the *fourth time*? - and then only a 1 business day turnaround on the replacement part, as opposed to the month-long "5-10 business day" turnaround I consistently get on non-warranty replacements. Of course, no bets that they'll send the right part, this time. They did last time, but not the two times before that.)

Comments

[jl-williams.livejournal.com]

Sorry. I can't find the email address I need to send you. I'm hoping they follow up with me.

[theweaselking.livejournal.com]

I'm hoping so, too. Dell "support" is a trial and a hassle of monumental proportions, (http://theweaselking.livejournal.com/2438077.html?thread=8397501#t8397501) and it doesn't have to be. The problem are that you have incompetents who are deliberately fucking up handling my stuff because it's easier than doing their job.

[gardenfey.livejournal.com]

We've had similar experiences with Dell.

[theweaselking.livejournal.com]

You know, I totally understand hitting tech support weenies who know nothing. That's what tech support weenies *do*: They protect the company's actual assets from random clueless people by reading from scripts and ensuring that when I say I've had a hard disk crash and need a replacement, I haven't just pulled the plug.

I get that.

I'm even okay with jumping through their tech support hoops as they duplicate everything I've already done and everything I've already TOLD THEM I've done, because user lie. I get that, too.

What pisses me off are clueless tech support weenies who don't listen, and who try to fob me off with non-answers by saying "Okay, you'll need to run this diagnostic and that will take at least 30 minutes so call us back when it's done" as fast as possible in the hopes that they can hang up before I say "I've tried that, they fail because they run off the hard disk, and the disk won't boot to the utility partition."

THAT pisses me off.

Especially when, with my Service Tag (giving them sale details on the machine, including the Ottawa address), my phone number (revealing my Ottawa address), my giving them the street address (in Ottawa), they've still got their heads so far up their asses that they don't realise that A) I'm in Canada and B) they can't ship my replacement part to Canada - so they give me another number to call, and a very specific extension to go to, which is *completely the wrong place to call*, and they have to transfer me over to someone new.

My problem is not tech support weenies who know less than I do. They're working tech support - by definition, I know more than they do about their job. My problem are clueless tech support weenies who deliberately try to get rid of me without fixing my problem, who give me incorrect information, and who waste my time.

And I run into them *every time I call this company*.

[sterlingspider.livejournal.com]

I friended you based on seeing a lot of amusing stuff cross-posted by andrewducker.

I hate it when people randomly friend me and don't say hi, so... hi!

[theweaselking.livejournal.com]

Cool. Welcome in!