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Swedish woman barred from flying with Ryanair - because her name is incompatible with the airline's computers.

Bonus: Ryanair's "customer service" people sold her multiple tickets that wouldn't scan to get her on the plane, and refused to speak to her about it until Heathrow Security stepped in. They gave her a number to fax a complaint in to get a refund, and the fax number has been disconnected.

(no subject)

Date: 2008-09-20 11:03 pm (UTC)
From: [identity profile] thette.livejournal.com
I flew with Ryan Air when I still was Therese Wikström and had no problems, so it's not a problem with special characters. (And anyone regularly boarding Swedes and Finns on a system that botches those characters will learn to recognise the bothcing and pass them through.)

But yes, if you want customer service at all, don't fly Ryan Air. They make a point of not having such luxuries.

(no subject)

Date: 2008-09-20 11:08 pm (UTC)
From: [identity profile] doug-palmer.livejournal.com
From the article, it looks like it was the length of the name (longer than 16 characters), rather than special characters.

16 characters is pathetic. What are they using? Eniacs?

(no subject)

Date: 2008-09-20 11:18 pm (UTC)
From: [identity profile] scifantasy.livejournal.com
16 characters is pathetic.

Tell that to NYU Law. There's a login website with a 16-character limit on the password field.

The field, mind, not the password itself. So when I, with my long-and-secure password, tried to log in, it refused to log me in and wouldn't say why. And the answer I got from IT was "well, get a shorter password!" Never mind that there are no restrictions on the password in the system, just that one login screen...

(no subject)

Date: 2008-09-20 11:03 pm (UTC)
From: [identity profile] falconwarrior.livejournal.com
And the link's broken, too: Clearly, this treachery knows no bounds.

(no subject)

Date: 2008-09-20 11:12 pm (UTC)
From: [identity profile] theweaselking.livejournal.com
Works for me.

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