I don't agree with everything he says...

[theweaselking]

Good IT pros, whether they are expected to or not, have to operate and make decisions with little supervision. So when the rules are loose and logical and supervision is results-oriented, supportive and helpful to the process, IT pros are loyal, open, engaged and downright sociable. Arbitrary or micro-management, illogical decisions, inconsistent policies, the creation of unnecessary work and exclusionary practices will elicit a quiet, subversive, almost vicious attitude from otherwise excellent IT staff

... but parts of it are the kind of thing I wish I could send to a couple of my clients without them freaking out.

Comments

[ladyfox7oaks.livejournal.com]

Funny, I was just discussing this with some of the techs here at work.

[mrbankies.livejournal.com]

That's a fantastic read. Thanks for posting it.

[unknownpoltroon.livejournal.com]

And, it helps avoid open hostility towards management when talking to the customer. Not that I've ever done that.

[krinndnz.livejournal.com]

I wouldn't limit that to the IT world except for a little of it. I would really hope that when "the rules are loose and logical and supervision is results-oriented, supportive and helpful to the process," everyone's productivity rises.

[unknownpoltroon.livejournal.com]

http://www.ted.com/talks/dan_pink_on_motivation.html

Fascinating.

[ronebofh.livejournal.com]

That sounds awesome.

I wonder where i can find management that has enough brainpower to actually adopt that model. Well, other than Google (which has its own problems despite this) and Atlassian.

[wherever.livejournal.com]

It's awesome for IT professionals to read this, but what IT client/boss is going to say "Oh! I had no idea! I'll stop with the inconsistent policies and micromanagement right away!" I mean who actually thinks their decisions are illogical?