Dell is driving me to drink.

[theweaselking]

Replacement laptop #*2*, incoming! And it only took another 10 transfers, an hour and a half on the phone, and two warranty-information related fuckups!

Remember all those times I've said Dell has the best support in the business? Even at this point, they *still* do, and that's a fucking terrifying thing to be able to say.

(The problem: Original laptop was defective. Replacement laptop works fine but is missing the Bluetooth module, which is not field-addable.)

Comments

[pappy-legba.livejournal.com]

Dell's manufacturing quality is all over the map. They make some models that are solid as anything Lenovo or Toshiba ever put out, and they make some that explode if you wave a magnet at them. By the time I sort the former from the latter, the model's already a year old and maybe out of production already.

[theweaselking.livejournal.com]

The Latitudes tend to be very good. The one I got was *physically broken* by the person who put it together poorly, not a manufacturing flaw.

(And the missing Bluetooth module was simply purest fuckup from the replacement people.)