Dell is driving me to drink.

[theweaselking]

Replacement laptop #*2*, incoming! And it only took another 10 transfers, an hour and a half on the phone, and two warranty-information related fuckups!

Remember all those times I've said Dell has the best support in the business? Even at this point, they *still* do, and that's a fucking terrifying thing to be able to say.

(The problem: Original laptop was defective. Replacement laptop works fine but is missing the Bluetooth module, which is not field-addable.)

Comments

[fearmeforiampink]

I like being legal when its viable, even if I'm not actually paying for Sherlock either way.

I'll probably end up going that way if it carries on though…

[theweaselking.livejournal.com]

"Viable" is the hard part, here.

(You're getting a free product via a nonstandard way, but it's not like you're paying any less than the asking price, to the asking person, for it. It's actually *saving them money* because now they don't have to pay for the bandwidth.)

[fearmeforiampink]

However, it's reducing the case for them continuing, expanding, and suchlike improving the iPlayer by dropping the number of users they have on it.

[thornae.livejournal.com]

The second the BBC starts selling international TV licenses, as they've been threatening to do for some time, I will buy one.

A non-empirical straw poll among my employed, over 25, technologically competent, Doctor Who/Sherlock loving friends indicates they would have about a 75% uptake amongst said demographic.

[thornae.livejournal.com]

Oh, and, on topic - the one time I had a Dell laptop (for work), the motherboard cracked. They repaired it on-site within 24 hours.


I've used Toshiba Acers ever since (slightly less fragile) but I was impressed with Dell's service the one time I dealt with it.



... actually, come to think of it, a colleague dropped a car battery on the screen of a Dell portable, and it was replaced within a week under the "you idiot" warranty.