I was actually guessing New Mexico or somewhere else in the Southwest.
I called Linksys tech support recently, and got a guy that was apparently of Indian descent, but I think he was an immigrant to the US. He was actually excellent. His big tip: don't use Linksys install CDs despite what their envelope says in large threatening letters (the software stinks) and just install the card or router yourself. Windows XP has all the drivers you need, and that's true of Linux or Macs also.
The cost of US labour has been depressed enough (and the economy of India has been raised enough) that it's only 40% more per person for 1st level agents - and Americans have enough hatred of Indian tech support people that 40% is a relatively small price to pay for the reaction of, and I quote, "Oh, thank God, he's an American."
My main complaint is that, regardless of the language they speak, first-level support are all the people who can't get any other jobs that aren't first-level support.
This means they really tend not to know much about what they're talking about, and they're all working for the same kind of lowest-cost company where they're punished for solving problems if lying and getting you off the phone is faster.
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(no subject)
Date: 2007-08-04 12:58 am (UTC)-- Steve's "guys who send paycheques" have an office there, and like attracts like in the call centre industry.
(no subject)
Date: 2007-08-04 02:15 am (UTC)I think he threw us a curve ball on purpose. *sulk*
(no subject)
Date: 2007-08-04 12:46 pm (UTC)... the deal also gave it a call center in Milton, Fla.
Save!
(no subject)
Date: 2007-08-04 02:21 am (UTC)I called Linksys tech support recently, and got a guy that was apparently of Indian descent, but I think he was an immigrant to the US. He was actually excellent. His big tip: don't use Linksys install CDs despite what their envelope says in large threatening letters (the software stinks) and just install the card or router yourself. Windows XP has all the drivers you need, and that's true of Linux or Macs also.
(no subject)
Date: 2007-08-04 07:26 pm (UTC)(no subject)
Date: 2007-08-04 07:35 pm (UTC)(no subject)
Date: 2007-08-06 06:49 pm (UTC)(no subject)
Date: 2007-08-07 12:55 am (UTC)This means they really tend not to know much about what they're talking about, and they're all working for the same kind of lowest-cost company where they're punished for solving problems if lying and getting you off the phone is faster.
(no subject)
Date: 2007-08-11 07:44 pm (UTC)