The cost of US labour has been depressed enough (and the economy of India has been raised enough) that it's only 40% more per person for 1st level agents - and Americans have enough hatred of Indian tech support people that 40% is a relatively small price to pay for the reaction of, and I quote, "Oh, thank God, he's an American."
My main complaint is that, regardless of the language they speak, first-level support are all the people who can't get any other jobs that aren't first-level support.
This means they really tend not to know much about what they're talking about, and they're all working for the same kind of lowest-cost company where they're punished for solving problems if lying and getting you off the phone is faster.
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(no subject)
Date: 2007-08-04 07:26 pm (UTC)(no subject)
Date: 2007-08-04 07:35 pm (UTC)(no subject)
Date: 2007-08-06 06:49 pm (UTC)(no subject)
Date: 2007-08-07 12:55 am (UTC)This means they really tend not to know much about what they're talking about, and they're all working for the same kind of lowest-cost company where they're punished for solving problems if lying and getting you off the phone is faster.
(no subject)
Date: 2007-08-11 07:44 pm (UTC)